How to fix the communication problems you have

I heard a new manager say "everywhere I've worked there has been communication problems, the right hand doesn't know what the left is doing".

I realized that it is a national epidemic in business but can be easier than you think to get under a manageable control.

Here are some of the common communication problems, with a particular lean in the Waterpark/theme-park/hotel environment

1. Something closes like an outlet or ride or amenity and the guest is not told it is closed but does not ask if it is open
2. website info doesn't match actual information or vice versa
3. price changes
4. guest calls main number and is given incorrect Waterpark hours
5. Guest assumes that the same things that were offered last time will be done the same way again.
6. Guest wants info about off site attractions/restaurants/things to do
7. An outside vendor like a hair wrap person doesn't show on time and  a guest is waiting but they have a flight or attraction to go to

18 ways to improve communication by building a communication culture

1. Develop  a communication culture and ask people for input on how to improve it
2. Every interaction is an opportunity to add to customer loyalty
3. Think early and often, 'Who else needs to be aware of this?'
4. Pass on log
5. End of shift report
6. A group site
7. A daily shift stand up(one in the am and one in the pm)
8. A daily or weekly quiz sheet on log in to their computer
9. A newsletter or update
10. a memo with sign off lines
11. a bulletin board
12. signage obvious
13. walking the guest so they don't have to be sent to several places
14. technology like texting or group texting
15. send a schedule to the main office
16. a FAQ page
17. subject to change disclaimer to net the fall if guest finds closure
18. meeting limitations and rules

I have had a little fun poked at me for occasionally over explaining things, but I believe, 'No one died from over communication"